Customer Service
Free Shipping over $25
We believe that shopping for your little ones should be stress-free - that’s why we offer free standard domestic shipping on all U.S. orders over $25! (*up to $5.99 in value)
Expedited shipping options are available at checkout - additional carrier costs apply.
60-Day Returns
We want you to love your purchase! That’s why we offer simple and stress-free returns and exchanges.
60-Day Returns
If for any reason you're not completely satisfied, we accept returns within 60 days of delivery. Items must be unused and in their original packaging. Shipping costs cannot be refunded.
For USA orders:
- If you choose to return the item using your own shipping method, you’ll receive a full refund to your original payment method within 5–8 business days after the items are received.
- If you prefer to use our prepaid return label, a $5.99 fee will be deducted from your refund to cover the cost of shipping. To request a return label, email us at uniinfinityllc@gmail.com.
For international orders:
- To start a return, please contact us first. You may then return your items using the carrier of your choice. After we receive your items, a full refund will be issued to your original payment method within 5–8 business days. Shipping costs cannot be refunded.
Important Note
Due to the nature of our diaper products, we cannot accept used items under any circumstances. We appreciate your understanding as we prioritize hygiene and safety for all our customers.
Questions?
We’re here to help! If you have any questions about shipping, returns, or exchanges, do not hesitate to contact us at uniinfinityllc@gmail.com.
Free Exchanges
Need a different size? Exchanges are always free!
Just reach out to us at uniinfinityllc@gmail.com to get the process started.
*Note: For international orders, exchanges are not available. You will need to return the item and place a new order for the correct size.